Cancellation Policy

1. Overview

We strive to process and dispatch Inspiredio orders promptly so your fragrances reach you as quickly as possible. If you need to cancel an order, please review the guidelines below to understand your options based on your order’s current fulfillment stage.

2. Customer Order Cancellation Before Dispatch

You may request the cancellation of your order at no charge as long as the parcel has not yet been dispatched or handed over to our courier partner:

• How to Cancel: Reach out promptly via WhatsApp or email to hello@inspiredio.com with your Order Reference Number and "Order Cancellation" in the subject line.
• Confirmation: Once our fulfillment team confirms that the parcel has not left our facility, the order will be cancelled and confirmation sent to you.

3. Orders Already Dispatched in Transit

Once an order has been packed, assigned a courier tracking number, and handed over to our logistics partner, it enters active transit and cannot be cancelled or intercepted mid-route.

• In such cases, the parcel must complete its transit journey to the destination address.
• If you no longer wish to keep the fragrance upon delivery, the order must be handled under our Refund & Returns Policy once received in its unopened, original sealed condition.

4. Cash on Delivery (COD) Cancellations

For orders placed via Cash on Delivery:

• If you have a change of mind, please inform our customer care team before the parcel is dispatched so we can avoid unnecessary transit logistics and courier freight charges.
• Repeated refusal of COD parcels at the doorstep without prior communication may result in future orders requiring advance online payment.

5. Prepaid Order Cancellations & Refunds

For orders paid online (credit/debit card or digital wallet) that are successfully cancelled prior to courier handover:

• A full refund of the purchase amount will be initiated back to your original payment channel or transferred directly to your Pakistani bank account.
• Prepaid refunds for eligible cancelled orders are initiated after confirmation. Final processing timelines depend on bank and payment provider clearance cycles.
• No cancellation penalty or administrative deductions are applied.

6. Cancellations Initiated by Inspiredio

In rare and exceptional circumstances, Inspiredio reserves the right to cancel an order. Situations where this may occur include:

• Inventory Discrepancy / Out of Stock: If an ordered fragrance batch is unavailable or fails pre-dispatch quality checks.
• Pricing or Typographical Errors: If a product was mistakenly listed at an incorrect price due to a system glitch.
• Unverified Customer Details: If contact telephone numbers or address details appear invalid and our team is unable to reach the customer to confirm the delivery destination.
• Suspected Fraud: Orders flagged as potential unauthorized card usage, fraudulent transactions, or automated bot scripts.
• Courier Unserviceability: If the destination locality within Pakistan is temporarily restricted or unreachable by all partner couriers.

If Inspiredio cancels your order, our team will inform you promptly and issue an immediate, full refund for any amounts already paid.

7. Contact for Immediate Cancellation

For the fastest cancellation response before your parcel is dispatched, please contact us via WhatsApp or direct email: