Refund & Returns Policy

1. Commitment to Product Excellence

Every Inspiredio fragrance is meticulously blended, quality-checked, and packaged with premium presentation to ensure it reaches your hands in flawless condition. Because our products are personal luxury cosmetic goods, returns and exchanges are governed by strict product safety, hygiene, and authenticity standards.

2. Eligible Return & Exchange Circumstances

You may initiate a return, replacement, or refund request under the following verified circumstances:

• Damaged or Leaking Item in Transit: The perfume bottle arrives cracked, shattered, or with visible liquid leakage inside the protective transit packaging.
• Materially Defective Spray Mechanism: The atomizer pump does not function, sprays irregularly, or leaks upon first inspection.
• Incorrect Fragrance Delivered: The product received differs materially from the fragrance, size, or variant confirmed on your order invoice (e.g., Nawab Signature delivered instead of Shah Taaj).
• Missing Item: An ordered fragrance or couple pairing component is missing from your delivered parcel.

3. Claim Reporting & Verification

To ensure prompt assistance, all damage, defect, or incorrect item claims should be reported promptly upon delivery:

Recommended Supporting Details: To help our team expedite your resolution smoothly, please have ready:

• Your Inspiredio Order Reference Number and contact details;
• Clear photographs and/or a brief video showing the damaged outer transit box, bottle leakage, broken atomizer, or incorrect product label;
• A photo of the delivery label attached to the exterior parcel.

4. Fragrance Hygiene & Product Considerations

Fragrance creations are intimate personal care items requiring careful handling:

• Product Condition: Where returns or exchanges are requested, items should remain in their original presentation packaging with protective wrapping, caps, and materials intact.
• Hygiene & Safety Considerations: Due to cosmetic safety and product integrity guidelines, opened or sprayed perfume bottles require evaluation before return approval.
• Subjective Scent Perception: Because olfactory performance (longevity, projection, and note evolution) varies naturally across different skin chemistries and environmental climates, individual preference differences do not qualify as product defects.

5. Ineligible Situations

Return, refund, or exchange requests may not be accepted in the following situations:

• Claims submitted outside the designated reporting period;
• Products damaged due to accidental drops, customer misuse, or improper storage (such as direct sunlight or excessive heat);
• Products acquired through unauthorized third-party channels;
• Items marked as final sale or promotional gifts, unless delivered in a genuinely damaged condition.

6. Return Coordination & Shipping

Once your request is evaluated by our customer care team:

• Return Method: Our team will coordinate the return process with you based on your location and courier arrangements.
• Shipping Coverage: Return shipping procedures and any applicable postage coverage are confirmed during claim coordination.
• Protective Packaging: Items must be securely packed in protective packaging to prevent transit breakage.

7. Refund Methods & Processing

Upon receipt and review of the returned item at our facility:

• Review & Assessment: The returned parcel is inspected to confirm the reported issue or package condition.
• Refund Channels: Approved refunds may be issued via:
  • Bank Transfer (IBFT): Direct electronic transfer to the customer’s verified Pakistani bank account;
  • Store Credit / Gift Voucher: A digital store voucher redeemable against future Inspiredio fragrance purchases;
  • Original Payment Method: Reversed via the applicable payment provider where supported.
• Processing Timeline: Approved refunds are processed through the applicable refund method after review. Final processing timelines will depend on the payment method and operational process.

8. Exchanges

If you prefer an exchange for an eligible defective or incorrectly delivered fragrance, Inspiredio will dispatch a replacement bottle to your delivery address at no extra shipping cost immediately upon verification of your claim.

9. How to Initiate a Return

To request a return or report a delivery issue, please reach out directly to our dedicated customer care team with your order reference number: